Typical Tasks
Provide guests with menus.
Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Assist other restaurant workers by serving food and beverages, or by bussing tables.
A day in the life
What kind of work is this?
Social
Working with people
Enterprising
Business based Work
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Cooperation
Stress Tolerance
Self-Control
Dependability
Social Orientation
Adaptability/Flexibility
What key skills are needed for this job?
Active Listening
Speaking
Social Perceptiveness
Service Orientation
Coordination
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
