Typical Tasks
Analyze data gathered and develop solutions or alternative methods of proceeding.
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Gather and organize information on problems or procedures.
Interview personnel and conduct on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
Enterprising
Business based Work
What personality traits do you need to succeed?
Dependability
Integrity
Cooperation
Attention to Detail
Analytical Thinking
Initiative
What key skills are needed for this job?
Reading Comprehension
Active Listening
Critical Thinking
Complex Problem Solving
Judgment and Decision Making
Writing
Expected Knowledge
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
