Typical Tasks
Determine price schedules and discount rates.
Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Prepare budgets and approve budget expenditures.
Resolve customer complaints regarding sales and service.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Social
Working with people
What personality traits do you need to succeed?
Initiative
Integrity
Adaptability/Flexibility
Dependability
Leadership
Stress Tolerance
What key skills are needed for this job?
Persuasion
Speaking
Active Listening
Service Orientation
Coordination
Social Perceptiveness
Expected Knowledge
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
