Typical Tasks
Provide information or refer individuals to public or private agencies or community services for assistance.
Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
Submit reports and review reports or problems with superior.
Develop and implement behavioral management and care plans for clients.
Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
A day in the life
What kind of work is this?
Social
Working with people
Conventional
Organized, Procedural Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Integrity
Dependability
Cooperation
Concern for Others
Stress Tolerance
Adaptability/Flexibility
What key skills are needed for this job?
Speaking
Active Listening
Social Perceptiveness
Service Orientation
Coordination
Reading Comprehension
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
