Typical Tasks
Collaborate with other workers to locate and correct malfunctions.
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.
Clean and maintain tools, test equipment, and motor vehicles.
Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Dependability
Integrity
Attention to Detail
Cooperation
Adaptability/Flexibility
Analytical Thinking
What key skills are needed for this job?
Troubleshooting
Repairing
Quality Control Analysis
Critical Thinking
Operations Monitoring
Active Listening
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
